Data Request Policy 

Effective date: Feb 05, 2020
Last updated: Feb 01, 2023

Team Mate Communication AB receives requests from users and government agencies to disclose data other than in the ordinary operation and provision of the Services. This Data Request Policy outlines our policies and procedures for responding to such requests for Customer Data. Any capitalized terms used in this Data Request Policy that are not defined will have the meaning set forth in the Customer Terms of Service. In the event of any inconsistency between the provisions of this Data Request Policy and the Customer Terms of Service or written agreement with Customer, as the case may be, the Customer Terms of Service or written agreement will control.

Requests for Customer Data by Individuals 

Third parties seeking access to Customer Data should contact the Customer regarding such requests. The Customer controls the Customer Data and generally gets to decide what to do with all Customer Data. 

Requests for Customer Data by Legal Authority 

Except as expressly permitted by the Contract or in cases of emergency to avoid death or physical harm to individuals, we will only disclose Customer Data in response to valid and binding compulsory legal process. Team Mate Communication AB requires a search warrant issued by a court of competent jurisdiction (a federal court or a court of general criminal jurisdiction of a State authorized by the law of that State to issue search warrants) to disclose Customer Data. 

All requests by courts, government agencies, or parties involved in litigation for Customer Data disclosures should be sent to gdpr@team8.se and include the following information: 

(a) the requesting party, 

(b) the relevant criminal or civil matter, and 

(c) a description of the specific Customer Data being requested, including the relevant Customer’s name and relevant Authorized User’s name (if applicable), Team Mate Communication AB organization url, and type of data sought. 

Requests should be prepared and served in accordance with applicable law. All requests should be narrow and focused on the specific Customer Data sought. All requests will be construed narrowly by Team Mate Communication AB so please do not submit unnecessarily broad requests. If legally permitted, Customer will be responsible for any costs arising from our response to such requests. 

We are committed to the importance of trust and transparency for the benefit of our Customers and does not voluntarily provide governments with access to any data about users for surveillance purposes. 

Customer Notice 

We will notify Customer before disclosing any of Customer’s Customer Data so that the Customer may seek protection from such disclosure, unless we are prohibited from doing so or there is a clear indication of illegal conduct or risk of harm to people or property associated with the use of such Customer Data. If Team Mate Communication AB is legally prohibited from notifying Customer prior to disclosure, we will take reasonable steps to notify Customer of the demand after the nondisclosure requirement expires. 

Contact 

Please also feel free to contact us if you have any questions about this Data Request Policy or our practices, or if you are seeking to exercise any of your statutory rights. You may contact us at gdpr@team8.se or at our mailing address below: 

Team Mate Communication AB 
Hesselmanstorg 5 
131 54 Nacka 
Sweden 

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